Case management is at the foundation of care in workers’ compensation. By building trust and partnerships with injured workers during extremely difficult times, case managers guide people back to health and a productive life. And the more challenging the injury, the more important this role becomes in achieving a positive outcome.

For high-stakes cases, high-quality case management means everything. The growing team of more than 800 highly skilled case managers at Paradigm has the expertise and experience to achieve measurably improved outcomes on the most complex and difficult injuries. We also offer flexibility through a wide range of services that can be custom-tailored to fit nearly any need.

With a hands-on, human-centered approach, Paradigm Case Management Solutions regularly delivers reliable results for workers recovering from a full spectrum of injuries and severities. We also leverage a value-driven model, built on collaborative and accountable provider relationships, that achieves meaningful cost savings for clients. The excellence we continue to demonstrate in case management comes from the same focus on quality that has achieved life-changing outcomes in catastrophic and complex care management for the past three decades.

How quality sets our case managers apart
If there is one word our leaders use to distinguish Paradigm’s case management services in the industry, it is quality. Our caring and experienced case managers are committed to delivering the highest level of quality service for injured workers in these three key ways:

1. Quality delivered over time: For 30 years, Paradigm has been the leader in medical care management for catastrophic workplace injuries, achieving outstanding clinical outcomes for injured workers and their families. In the case management sector, we carefully developed a comprehensive case management suite, including field case management, telephonic case management, vocational services, 24/7 nurse triage, and physician advisory services. We have the depth of experience and resources to build long-term, high-functioning relationships with a wide range of clients and partners.
2. Quality delivered consistently: Paradigm is an outcomes-driven organization. It is built into our DNA and it is at the core of our case management services. Our overriding philosophy is quality case management. From driving attendance at critical appointments to refining medical treatment guidelines, we are laser-focused on specific results. In fact, 93% of Paradigm field case management files close with a medical release to return to work. Through our Transitional Return to Work and other vocational programs, we provide meaningful work to injured patients, which helps us guarantee outcomes for our clients.
3. Quality delivered with collaboration: Our most important guiding principle is being human-centered and putting people first. Giving injured workers the best chance at recovery starts with true collaboration with our clients. Paradigm works closely with our clients to ensure we become a natural extension of their quality assurance team. Our Case Management Solutions team works tirelessly to understand, meet, and exceed expectations–to bring favorable outcomes to the injured workers we mutually serve.

Assuring quality for our clients and the injured workers we serve
Delivering on our commitment to quality requires having comprehensive systems in place for detailed and diligent follow-up. Paradigm Case Management Solutions backs up this promise through our Quality Assurance Training Program and Dedicated Account Special Programs Unit.

These programs weave quality throughout the entire case management process, from onboarding, to follow-up training, to continuing education. These programs are critical to ensuring our case managers are successful in meeting Paradigm and client standards.

We believe that client satisfaction and a positive experience for the injured worker can be just as important as cost savings and return to work. Paradigm Case Management Solutions is always evaluating data and reviewing feedback to improve our processes and levels of service. By putting quality at the center of our case management DNA, we can continue to impact and improve more lives.

Learn about Paradigm Case Management Solutions and our commitment to quality.