Careers

Paradigm offers a dynamic workplace that both challenges and rewards our employees. Each team member seeks to carry out our mission—to ensure the best results for people with complex medical needs—every day. Paradigm team members love what they do and know their work directly benefits those in need.

Paradigm is built on teamwork, dedication to helping others, and striving to offer the best possible case management solutions. We value each employee and offer a work environment where every person’s input is valued.

The company is headquartered in Walnut Creek, California, and only a short drive from San Francisco, Napa Valley and Lake Tahoe.

Open Positions

Thank you for your interest in working for Paradigm. We are constantly seeking qualified candidates for a range of career opportunities. All positions are subject to a pre-employment criminal background check. To apply for a position, please submit your information by either e-mailing jobsca@paradigmcorp.com or faxing (925) 676-0640 ATTN: Human Resources.

Associate Clinical Director

Paradigm is looking for the right candidate to fill an Associate Clinical Director opening.  This position is fulltime, benefited and can work from the candidates’ current location or in Walnut Creek, CA office.  Minimal travel required.

All Paradigm positions are subject to a pre- and post-employment background check.

The Associate Clinical Director, (ACD) functions as a member of the virtual team to assist with the development and management of Outcome Plan and Complex Large Loss Plan contracts.  The ACD works collaboratively with the designated Paradigm Management Teams to assist with contract development activities and to provide routine oversight of the clinical and financial performance of Paradigm contracts to ensure the successful achievement of the targeted clinical and financial outcomes.  Along with the Directors of Clinical Services, the Associate Clinical Director will focus on meeting established key performance indicators and timeframes in order to achieve a high level of carrier/client satisfaction.

The successful candidate will have:

  • Master’s or Bachelor’s degree in a healthcare related field.A professional degree in a healthcare related field with a Master’s degree in business or health services administration is preferable.

  • Minimum of five years of experience in clinical administration management, preferably with knowledge in medical/surgical and rehabilitative treatment settings.Experience with healthcare pricing, data analysis, budget development, and clinical management are critical.

  • Excellent oral and written communication skills; able to present to audiences of varying levels of expertise, difference in configuration Including size, level of expertise andclinical and educational backgrounds.

  • Advanced ability to analyze complex situations, collect data, establish facts, and draw valid and substantiated conclusions.

  • Ability to demonstrate effective leadership in the management of virtual trans disciplinary teams to meet the targeted contractual obligations.

Applicants should submit a resume and cover letter to jobsca@paradigmcorp.com

Clinical Marketing Manager

Paradigm is seeking an accomplished team oriented individual to join our marketing team.  This position is full time and will work in the Walnut Creek Office.

All Paradigm positions are subject to a pre-employment criminal background check.

This position is responsible for planning and executing a marketing strategy emphasizing the breadth and depth of Paradigm's clinical expertise. The candidate will be responsible for creating marketing materials, executing marketing programs, and working with senior-level internal stakeholders to identify opportunities to capitalize on Paradigm's clinical capabilities through sales and marketing venues including conferences, sales meetings and webinars.

ESSENTIAL RESPONSIBILITIES include the following. Other work-related duties may be assigned.

Clinical Marketing

  • Partner with Sales and Clinical teams to identify and promote clinical expertise
  • Develop clinical marketing materials, such as white papers, PowerPoint slides, blog posts and social media content. Manage contract designers and internal stakeholder reviews
  • Ensure consistency across marketing materials (language, metrics, images) and across channels (printed, intranet, public website) as materials are developed and updated
  • Identify and apply for clinical awards on behalf of the company, our physicians, nurses, clinical staff, etc.
  • Ideate new opportunities for clinical marketing

Clinical Presentations

  • Direct Paradigm’s quarterly public webinar series focused on clinical topics (develop content ideas, work with physicians to create presentations)
  • Grow Paradigm University program to bring Paradigm Medical Directors to clients and prospects
  • Create partnership programs with organizations like CEU Institute to develop and market Paradigm-branded clinical presentations
  • Increase opportunities to showcase identified clinical capabilities at conferences, events and in online/remote venues
  • Develop clinical presentations for conferences and client events across various audiences, including adjusters, nurse case managers and senior-level insurance executives
  • Coach speakers (including senior-level staff and physicians) on presentation and webinar skills
  • Promote awareness of current trends in workers' compensation clinical and case management

Overall Project Management

  • Manage all projects and tasks independently, ensuring alignment with marketing strategy and corporate priorities
  • Proactively create and implement project plans, prioritize tasks, and effectively communicate and follow up with stakeholders
  • Special projects as they arise

Desired Skills and Experience:

Education/Experience

  • College degree or equivalent
  • At least 5 years related marketing experience or equivalent; minimum 7 years overall work experience
  • Insurance or health care experience preferred

Technical Skills

  • Expertise with Microsoft PowerPoint
  • Highly experienced working with clinical concepts, physicians, nurses, etc.
  • Familiarity addressing an insurance audience helpful
  • Expert level communication and English language skills, with experience writing clinical communications (white papers, blog posts, etc.)
  • Project management skills
  • High level of comfort with MS Office (Word, Excel, Outlook) and webinar technologies (WebEx). Exposure to content management systems (Drupal), SharePoint, and CRM (Salesforce.com) is helpful. Some design familiarity (e.g., InDesign) a plus.
  • High level of accuracy and attention to detail
  • Ability to work independently to execute projects, communicate professionally and effectively with clinical partners (physicians, nurses, clinical staff), sales team members, internal stakeholders, company executives, and Marketing team colleagues

Work Skills

  • Take initiative in identifying marketing needs and proposing and implementing solutions
  • Proven ability to handle multiple projects and meet deadlines
  • Strong organizational, problem-solving, and project management skills
  • Good judgment with the ability to make timely and sound decisions
  • Strong interpersonal skills
  • Creative, flexible, and innovative team player
  • Commitment to excellence and high standards
  • Excellent written and verbal communication skills
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Consulting (RN) Nurse Case Managers

We pride ourselves on the relationships built between our nurses and the injured workers.  Nationwide opportunities available.

Conduct on site assessments for catastrophically injured individuals, gather data and initiate case management process.  Establish relationships and maintains communications with patients, families, providers, Paradigm’s carrier clients and employers. Participate in all patient related conferences with the Paradigm Management Team and assist with development of Paradigm contract. Complete accurate and timely written reports in accordance with Paradigm documentation standards and Best Practices.

Active RN license; valid driver’s license; CCM, CRRN or other approved certification and exceptional communication skills.

Must clear criminal background check.

Director of Product Development

Paradigm is looking for a Director of Product Development to play a key role in creating the processes, tools and relationships necessary to enable the company’s expansion into new healthcare markets.  This is a full time position working in our Walnut Creek Office, with the potential to work virtually.  There will be some travel required for this position.

All Paradigm positions are subject to a pre- and post-employment background check.

Summary

Working closely with the VP of Product Development, the Director of Product Development will be responsible translating Paradigm’s new product and market initiatives into reality.   Success in this newly created position requires someone with a passion for tackling the challenges facing our current healthcare system and the ability to work simultaneously on multiple levels – to engage in strategic, big picture thinking; analytical, structured problem solving; and nuts and bolts operational design. 

 

Responsibilities:  (include but are not limited to)

  • Develop a deep understanding of the business drivers for the target market segments and monitor and refine critical market assumptions and implications for product development.
  • Assist in shaping a complex case management solution for the general healthcare market (commercial, Medicaid, Medicare).

  • Create processes, tools and financial models to support new offerings, working closely with internal and customer staff.
  • Prototype initial service offerings, including workflows, reports, communication approaches to test in pilot projects.
  • Manage pilot projects to test and evolve solution features and processes, from concept to implementation and measurement.
  • Develop and test methods of measuring and evaluating the value of new offerings, working closely with Paradigm’s internal and external analytics experts.

The successful candidate will have:

  • BA/BS in Liberal Arts, Business, Healthcare or other related field required.

  • MA/MS in Business, Healthcare or other related field preferred.

  • Passionate about the goal of improve the healthcare experience in the US.

  • 7+ years’ experience in product development/management, consulting or operations, with most or all of this experience in the commercial and/or government-sponsored health services sector. 

  • Demonstrated success developing and implementing new solutions in the health services sector, preferably with a focus on accountable care, alternative payment models, population health and/or complex and post-acute care.

  • Deep understanding of commercial and government-sponsored health insurance and delivery.

  • Intellectual curiosity and an ability to view old problems with a fresh perspective; an entrepreneurial mindset geared toward the creation, execution and continuous improvement of a new care management model. 

  • Demonstrated experience translating requirements into scalable process designs and prototypes, including workflows, job designs, communication and reporting tools, etc.

  • Ability to create actionable information from clinical and financial data.  Can conceive and work with new approaches to measuring value related to care management solutions.  Knowledge of health plan data and analytics structures, and experience with healthcare economics, value measurement and/or population analytics, strongly preferred.

  • Excellent project management skills including demonstrates success in guiding projects from concept to implementation and measurement.

  • Effective collaboration skills, including the ability to work with payer, provider and internal staff across organizational levels and settings.

  • Superior written and oral communication skills; able to tell a clear story with data and develop clean, effective presentations.

  • Strong capability using Microsoft Office (specifically: Word, PowerPoint and Excel). Skills with project management software and Visio are preferred.

 

Document Administrator / Proofreader

Paradigm is looking for a Document Administrator/Proofreader.  This position is fulltime benefited and will work in the Walnut Creek office. 

All Paradigm positions are subject to a pre- and post employement background check.

This position holds accountability for operational document administration including:  effectively producing, editing, tracking, managing, and coordinating the reviews of all clinical patient contracts and reports to meet established Paradigm quality standards including timeliness, writing quality, and conforming to Paradigm’s intended ideologies.

QUALIFICATION REQUIREMENTS: 

  • High school diploma or equivalent education.

  • Proven ability to handle multiple projects and meet deadlines.

  • Three years or greater experience in proofreading. 

  • Excellent skills in grammar, punctuation, and spelling, and the ability to express ideas concisely and cogently.

  • Acute attention to detail.

  • Intermediate to advanced computer skills, including intermediate to advanced level knowledge of Microsoft Word, and proficiency in Excel and Outlook.

  • Must demonstrate an ongoing willingness to learn new word processing and database management programs.

  • Strong interpersonal skills.

  • Ability to understand and follow written and verbal instructions.

  • Commitment to excellence and high standards.

  • Ability to work independently and as a member of various teams and committees.

  • Demonstrated ability to plan and organize projects.

  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace:  English.

  • Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups.

  • Medical transcription/terminology experience desired and/or demonstrated ability to learn medical terminology.

Network Quality Anaylst

Do you want to make a difference at work? Can you work in a fast-paced results-oriented clinical/medical environment? Are you committed to working together to provide exceptional service? 

Paradigm Outcomes has an immediate need for a fulltime Network Quality Analyst.  This position can be based in our Walnut Creek Office or remote.

All Paradigm positions are subject to a pre and post-employment background check.

 The position holds accountability for management and handling of clinical quality measures. Some of the position duties include:

·         Responsible for analysis of performance, clinical, and compliance data and information.

·         Development and maintenance of an organizational performance measurement system and database, including assistance in the maintenance of the professional staff data supporting compliance.

·         Conduct audits to measure and ensure adherence to established standards.

·         Aggregation and reporting of data and information to effectively analyze and determine opportunities to improve outcomes and/or processes.

·         Identify, implement and monitor goal driven performance improvement plans.

·         Conduct data validation and reconciliation process as it relates to reports, dashboards, scorecards, etc. using statistical tools and techniques.

·         Identify, develop and implement reports and action plans for the Clinical QA committee.

·         Handling and analysis of complaint tracking. Recommendations for program and individual improvement based upon analysis of complaints and other data.

 

Bachelor's degree with focus in Business Administration or healthcare with quality focus preferred. Minimum five years clinical/healthcare office experience. Proven ability to collect, analyze and interpret data using quantitative and qualitative methods with proven abilities to present results/reports on completed analysis. Strong multi-tasker, prioritization, self-initiation and organizational skills required. Advanced skills using Microsoft Outlook, Excel, Word, Access, Power Point and Visio software's. Exceptional written and oral communications skills required.

RN Field Case Manager in Chicago Area

This position performs onsite field case management functions of assessment, planning, implementation and facilitation while working with an internal interdisciplinary team and working collaboratively with treatment providers.  Candidate must be able to travel 65% of the time to regional destinations in order to carry out the onsite case management function.

All Paradigm positions are subject to a pre-employment criminal background check.

Position Requirements:

  • Two plus years’ experience in catastrophic injury/illness case management to include onsite case management experience, with preference for experience in the Worker’s Compensation arena.
  • Candidates will have case management or clinical experience with management of acquired brain injury, spinal cord injury, multiple trauma (including amputation), burns and chronic pain syndromes.
  • Demonstrated leadership skills with effective written and oral communication skills, strong self-initiative and interpersonal skills.
  • Bachelor's degree from an accredited school of nursing preferred.
  • Current Illinois Registered Nurse License required.
  • Current drivers license
  • Must possess intermediate computer skills in Microsoft Outlook, Word and Excel.